Resolving consumer goods disputes effectively and independently. WHO IS CGSO?
The Office of the Consumer Goods and Services Ombud (CGSO) is the consumer goods and services industry’s voluntary Ombud scheme, set up in line with the Consumer Protection Act.
The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge and investigating alleged contraventions.
To find out about how to lodge a complaint, click on the Complaints tab on www.cgso.org.za. Alternatively, you can phone their complaints line on 0860 000 272 or email them on firstname.lastname@example.org.